Shopify app · Customer support

Customer support that answers while you sleep.

Fortia AI Customer Support reads incoming tickets, drafts the replies, filters spam, and tracks how many tickets the AI resolves for your store.

What it does

From ticket to reply, with you in control.

Fortia handles the repetitive questions and leaves the rest in your inbox, with a clear view of what the AI handled.

Each incoming ticket gets an AI draft, based on your store, ready to send or to edit.

Every ticket shows whether the AI answered it, so nothing falls through the cracks.

Spam is detected and separated, so your team only reads real customer messages.

See the share of tickets the AI resolved on its own, and track it over time.

Set how the AI behaves for your store, from one settings page.

Tickets arrive from Shopify in real time, through verified webhooks.

How it works

The AI works on the same inbox your team uses, so you can review, edit or take over at any point.

Step 1
A ticket arrives
A customer message comes in from your Shopify store, and spam is filtered out.
Step 2
The AI drafts a reply
The draft uses your store context and the conversation so far.
Step 3
You approve, or the AI answers
Send the draft, edit it, or let the AI close the ticket, and see it counted in your resolution rate.

Pair it with the rest of the Neom stack for a store that sells and supports itself.